Shipping policy

SHIPPING POLICY

Effective Date: June 16, 2024
Last Updated: June 16, 2024

At ShoesKicksy, we are committed to providing a smooth and reliable shipping experience for our customers worldwide.

  1. ORDER PROCESSING

All orders are processed after payment confirmation.

Orders are typically prepared and dispatched within 1–3 business days.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

  1. TRACKING INFORMATION

Once your order has been processed and shipped, you will receive a tracking number via email.

Tracking information is usually provided within 1–3 business days after payment confirmation.

Please allow up to 48 hours for the tracking information to become active within the carrier's system.

  1. DELIVERY TIMES

Estimated delivery times are between 5–12 business days depending on the destination country and local carrier services.

Delivery estimates do not include customs clearance delays, holidays, weather conditions, or other unforeseen circumstances beyond our control.

  1. INTERNATIONAL SHIPPING

ShoesKicksy proudly ships worldwide.

International orders may be subject to customs inspections, import duties, taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

  1. SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information at checkout.

ShoesKicksy is not responsible for orders shipped to incorrect addresses provided by the customer.

If an error is noticed, please contact us immediately at support@shoeskicksy.com.

  1. DELAYS

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

• Customs processing
• High shipping volumes
• Carrier disruptions
• Weather conditions
• Public holidays
• Other circumstances beyond our control

ShoesKicksy cannot guarantee exact delivery dates.

  1. LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the shipping carrier, ShoesKicksy is not responsible for lost or stolen packages.

Customers should contact the shipping carrier directly regarding delivery-related issues.

  1. CONTACT US

If you have any questions regarding your shipment, please contact our support team:

Email: support@shoeskicksy.com

Our team will be happy to assist you.